Refund, Cancellation & Rescheduling Policy

1. Appointments

Submitting a treatment request does not create a confirmed appointment. Liminal Light will confirm the appointment and any applicable booking/payment requirements separately.

2. Cancellation and rescheduling

Please provide as much notice as possible if you need to cancel or reschedule. Where a specific cancellation window or deposit condition applies to your booking, it will be communicated to you before the booking is confirmed.

3. Late cancellations and missed appointments

Repeated late cancellations or no-shows may result in a deposit being retained or future bookings being declined where this has been clearly communicated as a condition of booking and is permitted by law.

4. If Liminal Light cancels

If Liminal Light cancels a confirmed appointment and cannot offer a suitable alternative, any payment taken specifically for that appointment will be refunded as required by applicable law and the agreed booking terms.

5. Unsuitable treatment

If information arises before or during treatment indicating that a service is not appropriate or safe, Liminal Light may decline or stop the treatment. Any refund or rescheduling outcome will depend on the circumstances and applicable law.

6. Digital products and future services

If Liminal Light later sells digital journals, templates, memberships or other digital products, the product's checkout terms will state any applicable cancellation/refund rules before purchase. This policy will be updated before those products are sold.

7. How to request a refund

Email info_liminallight@proton.me with your name, booking details and reason for the request. We will review the request and respond within a reasonable period.